by graham@customerresults.com | Apr 30, 2012 | Uncategorized
This morning Microsoft and Barnes and Noble made an announcement that they are launching a strategic business partnership to focus on their digital reading experience business...
by graham@customerresults.com | Apr 13, 2012 | Uncategorized
Firstly I would like to announce I am joining the witness protection group and will be living in my Toyota 4Runner at La Quinta Inn’s in the Midwest USA for the next 12 months so the 3 million or so North American call center agents and their bosses cannot find me. A...
by graham@customerresults.com | Apr 3, 2012 | Uncategorized
In the USA 23,000 home health care establishments drive revenues of $57b, employ ~1.6m home health nurses, personal aides and technicians and support 44m family caregivers treating 8.3m patients a year with 8%+ annual home healthcare industry growth and a critical...
by graham@customerresults.com | Apr 1, 2012 | Uncategorized
Last week I spent 2 hours on the phone with a ~$500m multi-product financial services and insurance company who were at the end of a 6 month Salesforce.com implementation and are now standing back to optimize their processes and platform as they enter the crucial...
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