Customer Experience Optimization Delivers Happy & Profitable Customers –The Virtuous Circle Of Customer Analytics Tools Moving Data To Information And Applies Behavioral Models To Identify Next Best Action (NBA) And Drive Improved Customer Results And Business Outcomes

So I am sitting in the lounge at Boston’s Logan Airport last week (home of the Red Sox, Bruins and of course Harvard) when I mention that some of the folks I met with were at the General Catalyst Partners venture conference this year and had seen Jessica Alba present...