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Customer Journey & Experience Maps Simplify The Complex Multichannel World – Telling The Story With The Customers Voice To Bring Clarity To Your Design Sessions

by graham@customerresults.com | Jul 24, 2012 | Uncategorized

With ever increasing complexity in our clients’ interactions it is more true than ever that a picture paints a thousand words. One of the most powerful techniques available to help everyone understand what is happening today with your customers and what is proposed is...

2012 Megan Burns Of Forrester Research provides the best research we have seen on how Customer Experience Optimization and related Customer Experience Maturity Indices (CXi) are rapidly emerging as a “C” level obsession

by graham@customerresults.com | Jul 11, 2012 | Uncategorized

A few months ago Megan Burns of Forrester Research launched a webinar and white paper on “The State Of Customer Experience, 2012”. We want to ensure all in our community pay attention to what she is doing (if you want to watch it click below, it is well worth the...

Customer Journey & Experience Maps Simplify The Complex Multichannel World – Telling The Story With The Customers Voice To Bring Clarity To Your Design Sessions

2012 Megan Burns Of Forrester Research provides the best research we have seen on how Customer Experience Optimization and related Customer Experience Maturity Indices (CXi) are rapidly emerging as a “C” level obsession

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