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Intelligent Virtual Agent (IVA) Guided Customer Experiences Humanize The Digital At Reduced Cost

by graham@customerresults.com | Oct 7, 2014 | Uncategorized

The business transforming applications for Intelligent Virtual Agents (IVA’s) continue to evolve. The major focus of IVA’s in the past 5 years has been the automation of service interactions, especially text based chat, email and social interactions and a...

Intelligent Virtual Agent (IVA) Guided Customer Experiences Humanize The Digital At Reduced Cost

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