Because Results Matter
Why, Who, What & How CX leaders capture 5.1X revenue growth success of laggards

Why, Who, What & How CX leaders capture 5.1X revenue growth success of laggards

by | Jun 20, 2018 | customer experience, customer journey map, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation

CX Leaders are capturing 5.1X revenue growth of CX laggards By continuously refining and improving the 4 tiers of their CX Metrics driven business model  Driven by a CX Compass & Playbook  Contact Us to get more information on our CX Playbook approach to...
IS YOUR CX TEAM READY FOR THE 3rd WAVE OF CUSTOMER EXPERIENCE (CX)

IS YOUR CX TEAM READY FOR THE 3rd WAVE OF CUSTOMER EXPERIENCE (CX)

by | Jun 14, 2018 | customer experience, customer journey map, customer persona, Design, Digital Customer Experience Transformation, digital transformation, vob, voc

[cherry_row] [cherry_col size_md=”6″] FOR TODAY’S CXSWAT PROFESSIONAL (CX SPECIALISTS WITH ADDED TOOLS) SERVING TODAY’S ‘DIGITAL FIRST BUT NOT DIGITAL ONLY MULTICHANNEL CUSTOMER’ YESTERDAYS CX APPROACHES & TOOLS ARE INADEQUATE...