Because Results Matter
VoC Surveys are not enough .. today’s complex Customer needs a Multi-Voice CX Metrics System

VoC Surveys are not enough .. today’s complex Customer needs a Multi-Voice CX Metrics System

by | Aug 30, 2018 | customer experience, customer journey map, customer persona, Digital Customer Experience Transformation, VoA, vob, voc

Since 1981 when JD Power issued the first U.S. Automotive Customer Satisfaction Index (CSI) Study people have been called at home (during dinner!), asked for their opinion in malls and shopping centers and by people knocking on doors and since the first ‘You Got Mail’...
Customer Results CX Growth Continues H1 ’18 / H1 ’17 Sales Results 242% Revenue Results 154%

Customer Results CX Growth Continues H1 ’18 / H1 ’17 Sales Results 242% Revenue Results 154%

by | Aug 3, 2018 | customer experience, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation

Customer Results today says a huge thank you to all our partners as we continue to drive our own ecosystem CX revolution. Comparing H1 2018 to H1 2017 Sales were 242% and Revenues were 154% We are proud to be at the heart of such a well regarded SWAT team (CX...