by graham@customerresults.com | Nov 27, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy
In TalkingCX’s latest podcast host Robin Miller and guest Graham Clark discuss the importance of Customer Understanding to ensure the experiences you design and deliver meet your Customer needs. In addition to the importance of Aluminum and Aluminium Robin and ...
by graham@customerresults.com | Nov 25, 2019 | customer experience, CX, cx metrics, CX Program Office, CX Transformation
It’s always nice as the year draws to a close to think about what is changing in CX as we move from year to year. In 2019 CX (and EX which is encompassed by the fast emerging AX = Audience Experience term) has continued to rise in importance as a key business outcome...
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