by graham@customerresults.com | Dec 31, 2019 | CX PDFs, CX Science PDFs
With ever more pressure on Customer Experience (CX) professionals to deliver measurable, predictable business results at scale one of the most important success factors is the CX technology you use, a subset of your enterprise technology architecture often referred to...
by graham@customerresults.com | Dec 22, 2019 | TalkingCX podcast
Graham and Robin explore the impact of both good and not so good CX strategies on pet parents and their floofy companions. Find out which CX strategies have led to pawsitive results and why. First Name Last Name Email Company...
by graham@customerresults.com | Dec 22, 2019 | TalkingCX podcast
Hear the highlights of CX conferences and listen to Graham recount a personal customer experience gone wrong. First Name Last Name Email Company...
by graham@customerresults.com | Dec 22, 2019 | TalkingCX podcast
Listen as Graham explains the building blocks of CX science and Robin tries out a new analogy. Plus listener responses to Graham’s ‘CX as war’ themes. First Name Last Name Email Company...
by graham@customerresults.com | Dec 22, 2019 | TalkingCX podcast
What does CX science look like and why does it matter? Listen as our co-host Graham Clark tries to make sense out of it all while avoiding too many military references. We’d love to hear from you! Contact us and let us know what you think – comments,...
Recent Comments