by graham@customerresults.com | Dec 22, 2019 | Partners
Applying AI to Deliver Omnichannel Customer Experience Feedback & Understanding Businesses have moved beyond simple email based customer feedback and Voice of the Customer (VoC). To be successful organizations must incorporate textual input from emails, webforms,...
by graham@customerresults.com | Dec 22, 2019 | Partners
Actioning Employee Experience & Customer Experience Businesses have moved beyond simple email based customer feedback and Voice of the Customer (VoC). To be successful organizations must incorporate textual input from emails, webforms, social media posts and...
by graham@customerresults.com | Dec 22, 2019 | Partners
Businesses have moved beyond simple email based customer feedback and Voice of the Customer (VoC). To be successful organizations must incorporate textual input from emails, webforms, social media posts and contact center pos call notes, plus speech analytics, digital...
by graham@customerresults.com | Dec 22, 2019 | Partners
Customer Experience Excellence Means Contact and Service Excellence ContactScope (www.contactscope.com) is a recognized boutique consultancy specializing in delivering world class Contact and Service Experiences, Everyone agrees today business success is based upon...
by graham@customerresults.com | Dec 16, 2019 | CX PDFs, CX Training PDFs
Customer Experience (CX) has become central to achieving your organization’s business goals and your personal goals. However there just aren’t enough people with the skills to deliver the powerful results that business leaders demand and finding training...
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