by graham@customerresults.com | Jan 9, 2020 | TalkingCX podcast
Customer Experience Design is how you realize your Customer Journey Map interactions against your Business Operating Model people, processes, organizations, technologies, data, products, services and partners. Graham and Robin continue their mortgage application...
by graham@customerresults.com | Jan 9, 2020 | TalkingCX podcast
Your Customer Experiences (CX) are delivered by the interaction channels, people, processes, technology, data, products, services and partners that make up your Business Operating Model (BoM). BoM’s have been around for a while and Graham and Robin discuss how...
Because Results Matter
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