by graham@customerresults.com | Mar 31, 2020 | customer experience, customer journey map, customer persona, CX PDFs, CX Training, CX Training PDFs, Experience Design
With organizations and teams increasingly spread across many locations, countries and continents CX leaders must invest in training capabilities that do not require bringing team members together physically but leverage today’s virtual, digital technologies to develop...
by graham@customerresults.com | Mar 23, 2020 | COVID-19, CX, CX PDFs, CX ROI, CX Science PDFs
Whether this crisis lasts 4 weeks, 4 months or 4 years COVID-19 (also known as “the Coronavirus”) is changing everything Since March 1st, 2020 we have participated in 10 CX team client discussing challenges and actions and distilled those into 10 challenges and 10...
by graham@customerresults.com | Mar 20, 2020 | CX, CX Job, CX Roles, CXPA
CXPA, the hub of the global CX revolution, published a great guide to Developing CX Job Descriptions .. really informative Click here to download the guide.
by graham@customerresults.com | Mar 18, 2020 | COVID-19, customer experience, customer journey map, customer persona, CX, CX Business Case, CX Listening, cx metrics, CX ROI, CX Transformation
This discussion is part of a forum at CXPA.org .. click here to see the CX community responses, So I was in a (virtual) meeting with a client this morning talking about CX all up, Experience Improvement, Measurement, Governance, Strategy, Operating Models, Experience...
by graham@customerresults.com | Mar 18, 2020 | COVID-19, customer experience, Customer First Culture & Mindset, digital transformation
As we hunker down and take admirable precautions globally in response to the threat of COVID-19 sometimes it pays to look back in history. Open declaration of personal beliefs and principles: No matter how bad this gets I believe this will pass. When it does the...
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