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CX Applied: 238 Questions Across 12 Capability Areas To Help Build, Assess & Maximize VoC / EFM / EX / XM ROI

CX Applied: 238 Questions Across 12 Capability Areas To Help Build, Assess & Maximize VoC / EFM / EX / XM ROI

by | Oct 26, 2020 | COVID-19, CX, CX Applied, CX PDFs, CX ROI, CX Science, CX Science PDFs, CX Transformation, digital transformation, VoA, vob, voc

What is the most important thing to do to be a customer centric, customer obsessed, high performing organization (or an employee centric one)? Simple: Listen to your Customers (and Employees), understand what they are telling you and act on it to continuously improve....