by graham@customerresults.com | Dec 21, 2020 | customer experience, CX, CX Applied, Digital Customer Experience Transformation, Partners
What an honor! Engati nominated me to #58 on their list of 200 global CX thought leaders to watch in 2021. A list that includes CX royalty like Jeanne Bliss, Colin Shaw and Shep Hyken. A beautiful way to close out 2020 Here’s to more adventures in the...
by graham@customerresults.com | Dec 18, 2020 | COVID-19, customer experience, customer journey map, customer persona, CX, CX Business Case, CX Listening, cx metrics, CX ROI, CX Transformation, Partners
Research shows that 70% of Digital Transformation investments fail to deliver on their committed business case. And those that do succeed are captured by less than half of companies or 15%. What differentiates winners and losers is not whether the technology works but...
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