ABOUT US

We help businesses like you deliver better business results through CX

We Are

Passionate CX practitioners applying the techniques, approaches and tools of CX to deliver real, predictable business results. 

Customer Results is a team of deeply experienced CX professionals partnered with a global team of small, prestigious services companies, independent consultants, innovative CX technology providers and clients. All with the same passion and interest. Our singular commitment is to advance the CX Revolution by helping you, our clients and other solution providers to learn and apply the techniques and tools of CX. As a result we will all help ensure that Customers and the Experiences we all desire will be at the heart of every successful business today and tomorrow.

We Love

Applying CX as Science rather than Art to help deliver real and predictable business results

CX Science means applying proven Approaches, Playbooks and Tools enabled by CX Metrics, Data and Analytics,  laser focused on delivering results. We believe in inspirational, entrepreneurial, speed and agility, but we understand that CX must have predictability to be investable.

CX supported by hypotheses based business cases .

We believe in deep Customer Understanding with behavioral segments and personas, Journey Maps for experience modelling, collaborative Customer Thinking combining Design Thinking and CX approaches for ideation and prototyping, Experience Orchestration, actioning, roadmaps,  rigorous project management and quick diagnostics and assessments to Assure CX Success

 

It ain’t what you know that will kill you, it aint what you dont know, it’s what you know that aint so

 

 

Mark Twain

Digital first but not digital only experiences that are easy to use, effective, emotionally resonant, real time and personalized are today’s basic operating model but very few organizations achieve them or achieve them well

 

 

Graham Clark

WHY OUR CLIENTS WORK WITH US

CX is what we do, all we do and all we have ever done for over 10 years.

We apply deeply experienced CX Practitioners.

We bring proven playbooks, guides and tools to help you be successful.

We deeply understand your cost requirements and use innovative approaches like our CX Success Clinics and Audits to reduce your costs of working with us.

We endeavor to be ‘easy to work with’ and  ‘play well with others’ including your other CX partners.

We aspire to be transparent and authentic and are always committed to helping you build your own CX capabilities, to do what we do.

We deeply understand the impact of CX technologies  from store or branch to digital to contact center to evolving experience innovations like AI, AR/VR and Robotics.

And we believe in the power of our ecosystem partners to ensure you get to work with the best and brightest.

We Do

  1. Help you drive business improvement through CX Science
  2. Enhance your CX Capabilities & Elevate Your CX Self Sufficiency
  3. Improve your Customer Experience Understanding  & Strategies
  4. Help You Capture CX ROI
  5. Build and Execute CX Strategy & CX Business Cases
  6. Select, Implement and Realize Value of CX Technologies
  7. Design Experiences through Customer Personas and Journey Maps
  8. Enhance CX Measurement Systems
  9. Provide CX Talent

Our Story

A 30+ Year CX Journey

We have personally experienced the evolution of Customer experience demands across store &  branch to atm &  kiosk, contact center, IVR, email, web, mobile, social, chat, IM, SMS, outdoor, broadcast,  video, intelligent infrastructure, AI, Chatbots, Robotics, Virtual Realty & Augmented Reality and IOT environmental experiences.

We have seen the mounting evidence of the relationship between CX Success and Business Success in recent years

And we have worked with clients across almost every industry including BFSI, Healthcare & Pharma, Media & Entertainment, Telecommunications, Travel & Tourism, CPG and Manufacturing, Technology, Services, Education,  and Government in the Americas, Europe and AsiaPac.

And having previously worked in executive client leadership and at some of the largest consulting, agencies, systems integrators and BPO’s service providers we have learned there is a better way to work with clients. CX the way you want it, when you want it and how you want it.

We are recognized Customer Experience experts and Evangelists with an extensive, global community of passionate friends.