by graham@customerresults.com | Dec 12, 2019 | CX PDFs, CX Science PDFs
CX is the discipline of delivering world class Experiences to Customers, Employees and Partners. Since its inception around 2000 CX has been considered an Art, delivered by scarce and expensive experts using mystical techniques. Today the C Suite of every company...
by graham@customerresults.com | Dec 12, 2019 | CX PDFs, CX Science PDFs
AI research is highly technical and specialized, and is deeply divided into subfields that often fail to communicate with each other. Some of the division is due to social and cultural factors: subfields have grown up around particular institutions and the work of...
by graham@customerresults.com | Dec 12, 2019 | CX PDFs, CX Science PDFs
With technology platforms critical to CX Success and hundreds if not thousands of CX platform solutions in today’s market this straightforward guide helps CX leaders select the right enhancements to your CX Tech Stack especially today’s hot VoC and EFM and CX...
by graham@customerresults.com | Dec 11, 2019 | customer experience, CX, cx metrics, CX Strategy, Digital Customer Experience Transformation, Uncategorized
On November 14th, 2019 Graham Clark hosted a webinar with Michael Hinshaw of McorpCX discussing how critical a focus on rapidly evolving CX technologies is to capturing ROI from growing CX investments. Click here to view the webinar recording. You can click on the...
by graham@customerresults.com | Nov 27, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy
In TalkingCX’s latest podcast host Robin Miller and guest Graham Clark discuss the importance of Customer Understanding to ensure the experiences you design and deliver meet your Customer needs. In addition to the importance of Aluminum and Aluminium Robin and ...
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