by graham@customerresults.com | Nov 25, 2019 | customer experience, CX, cx metrics, CX Program Office, CX Transformation
It’s always nice as the year draws to a close to think about what is changing in CX as we move from year to year. In 2019 CX (and EX which is encompassed by the fast emerging AX = Audience Experience term) has continued to rise in importance as a key business outcome...
by graham@customerresults.com | Oct 14, 2019 | customer experience, customer persona, CX, cx metrics, CX Science, CX Training, Digital Customer Experience Transformation, digital experience, digital transformation, Journey Mapping, Uncategorized
After 10+ years of delivering CX training for some of the world’s leading Service Providers including Systems Integrators, Consultants, Agencies and BPO’s Customer Results and our partners bring our CX Training by the World’s Best CX Practitioners...
by graham@customerresults.com | Oct 14, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy
In our latest podcast host Robin Miller and guest Graham Clark discuss how CX Strategy underpins and helps deliver Business Strategy and how companies like Chewy.com, Rover.com and Pets.com provide great examples of good and not so good CX Strategy Click here to...
by graham@customerresults.com | Sep 19, 2019 | customer experience, customer journey map, CX Science, digital experience, McorpCX, Multichannel Experiences
Our partner McorpCX conducted a great webinar discussing how to ensure your journey maps deliver real experiences. Click here to listen
by graham@customerresults.com | Aug 11, 2019 | customer experience, CX Science, Forrester, Medallia, TalkingCX podcast, VoA, voc
TalkingCX is a podcast dedicated to helping CX Interested professionals understand the techniques, applications and trends, hosted by Robin Miller Click the Listen Now button below to listen to CX Roadtripping Pt 1 where Robin and our own Graham Clark discuss the...
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