by graham@customerresults.com | Jun 8, 2019 | Uncategorized
TalkingCX is a podcast, hosted by Robin Miller, dedicated to helping CX intereste profesisonals undrstand teh techniques, tools and trends of CX Click to listen to the inaugaral podcast on “What he heck is CX Science” where Robin and our very own Graham...
by graham@customerresults.com | May 9, 2019 | Digital Customer Experience Transformation
Your CX Tech Stack comprises the technologies that enable and support your Customer Experience Interactions. Comprising 3 layers of Design & Visualization, Execution and Measurement & Improvement the CX Tech Stack provides a powerful tool for understanding,...
by graham@customerresults.com | Apr 24, 2019 | Digital Customer Experience Transformation
For a decade Customer Results has been offering low cost, easy to consume services to support our clients assuring success in their own CX revolution. We have been asked by two of our partners to finally produce a brochure describing the 4 solutions that comprise CX...
by graham@customerresults.com | Apr 16, 2019 | customer experience, customer journey map, cx metrics, CX Science, Digital Customer Experience Transformation, digital experience, digital transformation, VoA, vob, voc
If you don’t know why Gartner ranks our partner Inquba in the top tier of Customer Experience Measurement and Voice of the Customer platforms you should watch this webinar that describes the fundamental philosophical underpinning of their belief that all CX...
by graham@customerresults.com | Mar 20, 2019 | Digital Customer Experience Transformation
We hear a constant drumbeat of folks asking for guidance on how to calculate CX Investment ROI. Our fellow CX revolutionaries and friends and industry Customer Journey Analytics leaders Pointillist published a great guide you might like on Calculating the ROI of CX. ...
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