Because Results Matter
Download Free CX Science Intro (Published By Customer Results .. Finally!)

Download Free CX Science Intro (Published By Customer Results .. Finally!)

by | Feb 22, 2019 | customer experience, customer journey map, cx metrics, CX Science, Digital Customer Experience Transformation, digital transformation, roboadvisors, VoA, vob, voc

Well (finally I hear you say) we published our CX Science Intro.   Click to download CX as the discipline of creating world class Digital First But Not Digital Only Multichannel Experiences for today’s valuable customer has been a Black Art since its launch...
6 reasons SAP’s acquisition of Qualtrics confirms “the CX Revolution” as the new “Quality Movement”

6 reasons SAP’s acquisition of Qualtrics confirms “the CX Revolution” as the new “Quality Movement”

by | Nov 12, 2018 | customer experience, customer journey map, customer persona, cx metrics, CX Science

  For years now I have been saying that the best way to consider the rise of CX is to think about the Quality Movement of the 80’s and 90’s CX is a discipline that is applied everywhere to make businesses more successful (as is Quality) CX is a discipline...
The Science of Retaining Customers In Financial Services – Webinar

The Science of Retaining Customers In Financial Services – Webinar

by | Nov 6, 2018 | Artificial Intelligence, customer experience, customer journey map, customer persona, CX Science, Digital Customer Experience Transformation, digital transformation

On Sept 20th 2018 Graham Clark Was Featured in a Webinar With Trent Rossini, COO of inQuba to review how CX Science is applied to Retaining Customers in Financial Services including Insurance using inQubas market leading Customer Management platform Click here to view...