by graham@customerresults.com | Nov 9, 2016 | customer experience, customer journey map, customer persona, digital experience, digital transformation, KYC
One of my fave quotes “it ain’t what you know that will git ya’, it ain’t what you don’t know that will git ya, it’s what you know that ain’t so” Mark Twain Last night was one of the best examples of this quote since .. well .. Brexit … a few months ago. One of...
by graham@customerresults.com | Nov 2, 2016 | digital banking, digital experience, digital transformation, roboadvisors
So for those who think they are at the high end of the job market and therefore safe from the effects of Digital Transformation here is a quote embedded in an article in the Economist Oct 29th – Nov 4th – Too Squid To Fail. “At Goldman the number of people...
by graham@customerresults.com | Oct 24, 2016 | Uncategorized
As we all look to a future where artificial intelligence and digital continue to collide to create ever better intelligent digital experiences it is worth remembering a few basic facts: People would rather have a bad experience with a machine that a human, they expect...
by graham@customerresults.com | Oct 14, 2016 | Uncategorized
While the biggest companies seem to start their Q4 budget season preparations in July these days many large companies and most mid-sized and smaller are really kicking up the frenzy right now. In the Digital Transformation and Customer / Employee / Business Partner...
by graham@customerresults.com | Oct 10, 2016 | Uncategorized
It has been said that the US Presidential election is the greatest (and maybe most expensive) marketing and sales campaign in the world. So with less than a month to go and another tumultuous week in what is arguably the most emotional election in a long time...
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