by graham@customerresults.com | Jun 29, 2023 | Artificial Intelligence, customer experience, CX, CX Applied, TalkingCX podcast, Uncategorized
Click the picture to read this latest TalkingCX blog post on the impact of AI Writing technology
by graham@customerresults.com | Jun 13, 2023 | customer experience, customer journey map, CX, CX Applied, CX Challenges, digital transformation, Uncategorized
The Product Manager function in the organization Typically organizational analysts tend to refer to challenges from the function or role. We have found it more impactful and helpful to think about it from the point of view of the person (not least because the CX...
by graham@customerresults.com | Mar 29, 2023 | TalkingCX podcast, Uncategorized
Click the image to access the podcast featuring KAMS Auto, a small business who have used CX techniques and tactics to support and drive business growth.
by graham@customerresults.com | Nov 9, 2022 | customer experience, CX, CX Applied, Education, USF
Today I am honored to be appointed as a member of the University Of South Florida Muma College of Business Advisory Panel for their Customer Experience Certificate Program. As one of the larger US public universities, with over 50,000 enrollees, USF is one of a...
by graham@customerresults.com | Oct 29, 2022 | customer experience, CX, CX Applied, TalkingCX podcast, Uncategorized
And on to part 2 of Nicollette’s discussion of the unique world of CX Benelux style. Click on the picture to access the recording
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