by graham@customerresults.com | May 10, 2022 | customer experience, customer persona, CX, CX Business Case, cx metrics, CX ROI, Digital Customer Experience Transformation, Digital First But Not Digital Only Multichannel, VoA, voc
We have been working with a client that has been measuring customer satisfaction and relationship perceptions for 8 years. They recognize that NPS as a “score’ does not really help with driving specific actions but it is highly informative and most importantly...
by graham@customerresults.com | Apr 29, 2022 | customer experience, CX, CXPA, TalkingCX podcast
The TalkingCX 2023 podcast Journey continues featuring CX perspectives from around the world. Here we hear Georges Essama form Cameroon Telecommunications give his unique journey. Click on the picture to access the podcast
by graham@customerresults.com | Feb 12, 2022 | customer experience, CX, TalkingCX podcast, Uncategorized
The TalkingCX podcast series continues its global travels today featuring part 1 of our conversation with Nicolette Wuring, a European and Global CX leader. Click on the picture to here Nicollette’s unique and often hilarious 30 year CX journey and unique...
by graham@customerresults.com | Jun 14, 2021 | TalkingCX podcast, Uncategorized
Click the picture to listen to the podcast As you may remember “Good Enough Customer Understanding” is one of the top 2 in our 2021 CX challenges Survey. Robin Miller, host of TalkingCX podcast series chatted with Graham Clark of Customer Results...
by graham@customerresults.com | May 3, 2021 | AlternaCX, Banking & Financial Services, customer experience, CX, CX Applied, CX Listening, cx metrics
AlternaCX, Graham Clark of Customer Results and Michelle Spraul of Delta Swan discuss XM in the pivot to the year of hope for banking and financial services. 2021 has become a year of hope and recovery. Over the past year, we’ve all witnessed how customer expectations...
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