by graham@customerresults.com | Feb 3, 2020 | CX PDFs, CX Science PDFs
The discipline of CX comprises the approaches, frameworks, methods, techniques and tools of delivering attention getting and loyalty building and maintaining ‘Digital First But Not Digital Only Multichannel Digital Experiences’. 18 years into the modern...
by graham@customerresults.com | Jan 9, 2020 | TalkingCX podcast
Customer Experience Design is how you realize your Customer Journey Map interactions against your Business Operating Model people, processes, organizations, technologies, data, products, services and partners. Graham and Robin continue their mortgage application...
by graham@customerresults.com | Jan 9, 2020 | TalkingCX podcast
Your Customer Experiences (CX) are delivered by the interaction channels, people, processes, technology, data, products, services and partners that make up your Business Operating Model (BoM). BoM’s have been around for a while and Graham and Robin discuss how...
by graham@customerresults.com | Dec 31, 2019 | CX PDFs, CX Science PDFs
With ever more pressure on Customer Experience (CX) professionals to deliver measurable, predictable business results at scale one of the most important success factors is the CX technology you use, a subset of your enterprise technology architecture often referred to...
by graham@customerresults.com | Dec 22, 2019 | TalkingCX podcast
Graham and Robin explore the impact of both good and not so good CX strategies on pet parents and their floofy companions. Find out which CX strategies have led to pawsitive results and why. First Name Last Name Email Company...
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