Calling All CX Leaders – McorpCX publishes their CX Metrics Activation Playbook

Based upon over 3 years work with specific clients and 18 years experience leading the CX revolution across Financial Services, Insurance, Retail, Technology, Media & Entertainment and Telecommunications and B2C, B2B and B2B2C models McorpCX just published the Customer Experience Metrics: Quick-Start Activation Playbook

With CX Leaders laser focused on delivering a but predictably investable, constantly improving CX driven Operating Model (CXOM),  instrumented by CX Metrics and underpinned by technology to deliver at enterprise scale and digital speed this is an essential tool.

Let the CX revolution continue.