Business executives and CX leaders the world over tell us that one of their greatest customer experience-related challenges is proving ROI for their CX investments.
So, chances are that your business has this challenge, too. Yet the ability to quantify the value of customer experience continues to be a challenge. The good news is, it isn’t impossible—and it doesn’t have to be hard.
That’s why we’d like you to register to attend our webinar on Thursday, March 12 at 10 AM PST/1 PM EST. We’ll show you several ways to prove the ROI of CX investments.
If this is a challenge for your organization or of interest to you, you’ll want to attend this webinar, where you’ll learn:
- Why ‘traditional’ CX measures like NPS and CSAT don’t (usually) work
- How data analytics and driver analysis can help you prove CX ROI
- The optimal metrics framework for linking the value of CX to business results
- 5 Excel-based ways you can leverage research to link better CX to increased revenue
- The business value realization framework we use to help rationalize CX investments
- And more!
As the discipline of customer experience continues to mature, it’s totally unsurprising that executives are looking beyond the hype towards real, measurable business results.
Because no matter how logical it is to create great customer experiences, leaders are less and less likely to take the value of these investments on faith. And why should they?
Join McorpCX’s founder and president Michael Hinshaw, Vice President Stephen Shay, and data analytics wizard Randy Law to learn “How to Measure—and Prove—the ROI of Customer Experience.”
So, sign up now, and even you can’t make it, we’ll send you slides and a recording shortly following the live webinar.
Recent Comments