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What Awaits Customer Experience in Financial Services in 2021 – the Year of Hope

What Awaits Customer Experience in Financial Services in 2021 – the Year of Hope

by | May 3, 2021 | AlternaCX, Banking & Financial Services, customer experience, CX, CX Applied, CX Listening, cx metrics

AlternaCX, Graham Clark of Customer Results and Michelle Spraul of Delta Swan discuss XM in the pivot to the year of hope for banking and financial services. 2021 has become a year of hope and recovery. Over the past year, we’ve all witnessed how customer expectations...