Because Results Matter
The Science of Retaining Customers In Financial Services – Webinar

The Science of Retaining Customers In Financial Services – Webinar

by | Nov 6, 2018 | Artificial Intelligence, customer experience, customer journey map, customer persona, CX Science, Digital Customer Experience Transformation, digital transformation

On Sept 20th 2018 Graham Clark Was Featured in a Webinar With Trent Rossini, COO of inQuba to review how CX Science is applied to Retaining Customers in Financial Services including Insurance using inQubas market leading Customer Management platform Click here to view...
Combining Voices VoA + (VoB + VoC) & Artificial Intelligence (AI) in 2019 To Deliver A World Class Customer Experience Operating Model

Combining Voices VoA + (VoB + VoC) & Artificial Intelligence (AI) in 2019 To Deliver A World Class Customer Experience Operating Model

by | Sep 5, 2018 | Artificial Intelligence, customer experience, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation, VoA, vob, voc

No-one argues about the importance of Customer Experience (CX) in gaining competitive advantage in every industry in every market. The leaders in CX are increasingly creating tightly bound (and wound!) operating models where Customer Experience Specialist continuously...
Did Fidelity Go and Schwab ‘Roboadvisors’ Really Deliver 10X returns of my Wealth Manager in 2017?

Did Fidelity Go and Schwab ‘Roboadvisors’ Really Deliver 10X returns of my Wealth Manager in 2017?

by | Jan 23, 2018 | 2017, Artificial Intelligence, customer experience, Digital Disruptoion, digital experience, digital transformation, Wealth Management

Did my Fidelity Go and Schwab Roboadvisors Really Deliver 10X Returns of my Fiduciary Wealth Manager in 2017? We will get to explore this at my AI Technologies on Wealth Experiences at the GFMI Digital in Wealth Management conference on Feb 7th in NYC...