by graham@customerresults.com | Mar 23, 2020 | COVID-19, CX, CX PDFs, CX ROI, CX Science PDFs
Whether this crisis lasts 4 weeks, 4 months or 4 years COVID-19 (also known as “the Coronavirus”) is changing everything Since March 1st, 2020 we have participated in 10 CX team client discussing challenges and actions and distilled those into 10 challenges and 10...
by graham@customerresults.com | Mar 18, 2020 | COVID-19, customer experience, customer journey map, customer persona, CX, CX Business Case, CX Listening, cx metrics, CX ROI, CX Transformation
This discussion is part of a forum at CXPA.org .. click here to see the CX community responses, So I was in a (virtual) meeting with a client this morning talking about CX all up, Experience Improvement, Measurement, Governance, Strategy, Operating Models, Experience...
by graham@customerresults.com | Mar 18, 2020 | COVID-19, customer experience, Customer First Culture & Mindset, digital transformation
As we hunker down and take admirable precautions globally in response to the threat of COVID-19 sometimes it pays to look back in history. Open declaration of personal beliefs and principles: No matter how bad this gets I believe this will pass. When it does the...
by graham@customerresults.com | Mar 11, 2020 | COVID-19, customer experience, CX, CX Business Case, CX Strategy, Uncategorized
I have written and deleted this blog post 4 times over the past few days thinking that I don’t want to be accused of trying to capitalize on Coronavirus / COVID-19. But it has come up in a bunch of calls and is worth calling out that truly great, deep and sustainable...
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