by graham@customerresults.com | Aug 3, 2018 | customer experience, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation
Customer Results today says a huge thank you to all our partners as we continue to drive our own ecosystem CX revolution. Comparing H1 2018 to H1 2017 Sales were 242% and Revenues were 154% We are proud to be at the heart of such a well regarded SWAT team (CX...
by graham@customerresults.com | Jun 20, 2018 | customer experience, customer journey map, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation
CX Leaders are capturing 5.1X revenue growth of CX laggards By continuously refining and improving the 4 tiers of their CX Metrics driven business model Driven by a CX Compass & Playbook Contact Us to get more information on our CX Playbook approach to...
by graham@customerresults.com | Jun 14, 2018 | customer experience, customer journey map, customer persona, Design, Digital Customer Experience Transformation, digital transformation, vob, voc
[cherry_row] [cherry_col size_md=”6″] FOR TODAY’S CXSWAT PROFESSIONAL (CX SPECIALISTS WITH ADDED TOOLS) SERVING TODAY’S ‘DIGITAL FIRST BUT NOT DIGITAL ONLY MULTICHANNEL CUSTOMER’ YESTERDAYS CX APPROACHES & TOOLS ARE INADEQUATE...
by graham@customerresults.com | Mar 13, 2018 | customer experience, customer journey map, customer persona, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation
“Despite the challenges we have experienced meeting our growth goals we have a customer intimacy program that is very successful, by continuing to do mostly the same things we always have in the same way we have our customers automatically self-select to those we are...
by graham@customerresults.com | Jan 23, 2018 | 2017, Artificial Intelligence, customer experience, Digital Disruptoion, digital experience, digital transformation, Wealth Management
Did my Fidelity Go and Schwab Roboadvisors Really Deliver 10X Returns of my Fiduciary Wealth Manager in 2017? We will get to explore this at my AI Technologies on Wealth Experiences at the GFMI Digital in Wealth Management conference on Feb 7th in NYC...
by graham@customerresults.com | Jul 7, 2017 | customer experience, customer journey map, customer persona, digital experience, digital transformation, goto market strategy, marketing strategy, vob, voc
Maybe it is because folks are heading into the start of 2018 corporate planning and budgeting season as summer moves on but the past 4 weeks seem to have been inundated with conversations that all revolve around the same key topics How can we address? ‘We think our...
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