by graham@customerresults.com | Nov 28, 2023 | Customer Centricity, customer experience, Customer Experience Management (CXM), Customer First Culture & Mindset, CX, CX Applied, CX Transformation
At the risk of getting an onslaught of ‘feedback’ this is a topic that comes up every few days. It came up again today in an educational forum so I thought I would share the lens that I have carried around for years so I can say .. “here is a link to my...
by graham@customerresults.com | Mar 18, 2020 | COVID-19, customer experience, Customer First Culture & Mindset, digital transformation
As we hunker down and take admirable precautions globally in response to the threat of COVID-19 sometimes it pays to look back in history. Open declaration of personal beliefs and principles: No matter how bad this gets I believe this will pass. When it does the...
by graham@customerresults.com | Feb 12, 2020 | customer experience, Customer First Culture & Mindset, CX, CX ROI, Uncategorized
On Feb 11th 2020 Forrester broadcast a webinar on the importance of CX ROI, its impact and how to calculate it. One of the top 3 CX Challenges in our recent 2020 CX Challenges Survey report (click here to get that report) If you want a masterclass in CX ROI watch...
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