Because Results Matter
If extreme Promotion is Advocacy what do you call an extreme Detractor .. a Protestor ? a Militant ?

If extreme Promotion is Advocacy what do you call an extreme Detractor .. a Protestor ? a Militant ?

by | May 10, 2022 | customer experience, customer persona, CX, CX Business Case, cx metrics, CX ROI, Digital Customer Experience Transformation, Digital First But Not Digital Only Multichannel, VoA, voc

We have been working with a client that has been measuring customer satisfaction and relationship perceptions for 8 years. They recognize that NPS as a “score’ does not really help with driving specific actions but it is highly informative and most importantly...
Gestalt Formally Launches Their Digital Maturity Model & 10 Minute Maturity Self Assessment

Gestalt Formally Launches Their Digital Maturity Model & 10 Minute Maturity Self Assessment

by | Dec 18, 2020 | COVID-19, customer experience, customer journey map, customer persona, CX, CX Business Case, CX Listening, cx metrics, CX ROI, CX Transformation, Partners

Research shows that 70% of Digital Transformation investments fail to deliver on their committed business case. And those that do succeed are captured by less than half of companies or 15%. What differentiates winners and losers is not whether the technology works but...
The One CX Thing To Focus On During COVID-19 – Listening To Your Customers

The One CX Thing To Focus On During COVID-19 – Listening To Your Customers

by | Mar 18, 2020 | COVID-19, customer experience, customer journey map, customer persona, CX, CX Business Case, CX Listening, cx metrics, CX ROI, CX Transformation

This discussion is part of a forum at CXPA.org .. click here to see the CX community responses,  So I was in a (virtual) meeting with a client this morning talking about CX all up, Experience Improvement, Measurement, Governance, Strategy, Operating Models, Experience...
TalkingCX Posts Latest Podcast “The Art Of Knowing Your Customer”

TalkingCX Posts Latest Podcast “The Art Of Knowing Your Customer”

by | Nov 27, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy

In TalkingCX’s latest podcast host Robin Miller and guest Graham Clark discuss the importance of Customer Understanding to ensure the experiences you design and deliver meet your Customer needs. In addition to the importance of Aluminum and Aluminium Robin and ...
Customer Results & Partners Publish Cost Effective CX Training Brochure By The World’s Most Experienced CX Practitioners

Customer Results & Partners Publish Cost Effective CX Training Brochure By The World’s Most Experienced CX Practitioners

by | Oct 14, 2019 | customer experience, customer persona, CX, cx metrics, CX Science, CX Training, Digital Customer Experience Transformation, digital experience, digital transformation, Journey Mapping, Uncategorized

After 10+ years of delivering CX training for some of the world’s leading Service Providers including Systems Integrators, Consultants, Agencies and BPO’s Customer Results and our partners bring our CX Training by the World’s Best CX Practitioners...