by graham@customerresults.com | Oct 14, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy
In our latest podcast host Robin Miller and guest Graham Clark discuss how CX Strategy underpins and helps deliver Business Strategy and how companies like Chewy.com, Rover.com and Pets.com provide great examples of good and not so good CX Strategy Click here to...
by graham@customerresults.com | Nov 12, 2018 | customer experience, customer journey map, customer persona, cx metrics, CX Science
For years now I have been saying that the best way to consider the rise of CX is to think about the Quality Movement of the 80’s and 90’s CX is a discipline that is applied everywhere to make businesses more successful (as is Quality) CX is a discipline...
by graham@customerresults.com | Nov 6, 2018 | Artificial Intelligence, customer experience, customer journey map, customer persona, CX Science, Digital Customer Experience Transformation, digital transformation
On Sept 20th 2018 Graham Clark Was Featured in a Webinar With Trent Rossini, COO of inQuba to review how CX Science is applied to Retaining Customers in Financial Services including Insurance using inQubas market leading Customer Management platform Click here to view...
by graham@customerresults.com | Nov 6, 2018 | customer experience, customer journey map, customer persona, CX Science, Digital Customer Experience Transformation, digital transformation
Our fearless leader Graham Clark participated in a webinar with Michael Hinshaw one of worlds most recognized global CX experts. Yet another example of the CX Science concept in action. Click here to get access to the webinar A major obstacle in moving business...
by graham@customerresults.com | Sep 28, 2018 | customer experience, customer journey map, customer persona, Digital Customer Experience Transformation, digital transformation, VoA, vob, voc
It Is Time For CX Leaders To Transform From “CX as Art” to “CX as Science” Does This Sound Familiar ? Your C-Suite and other Execs say they are convinced CX is important. Bain, Forrester, Harvard Business School all say you will be more...
by graham@customerresults.com | Sep 13, 2018 | customer experience, customer journey map, customer persona, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation, KYC, VoA, voc
Yesterday my Customer Experience world got shaken again when I walked into a McDonalds on my 5 hour drive in rural Alabama / Georgia / South Carolina, USA and was faced with this machine. Not downtown NYC or Atlanta or San Fran but the middle of nowhere. The new...
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