by graham@customerresults.com | Nov 28, 2023 | Customer Centricity, customer experience, Customer Experience Management (CXM), Customer First Culture & Mindset, CX, CX Applied, CX Transformation
At the risk of getting an onslaught of ‘feedback’ this is a topic that comes up every few days. It came up again today in an educational forum so I thought I would share the lens that I have carried around for years so I can say .. “here is a link to my...
by graham@customerresults.com | Jun 29, 2023 | Artificial Intelligence, customer experience, CX, CX Applied, CX Science, TalkingCX podcast, Uncategorized
Click on the picture to read TalkingCX’s latest blog on this important influencer of your AI content driven digital experience
by graham@customerresults.com | Jun 29, 2023 | Artificial Intelligence, customer experience, CX, CX Applied, TalkingCX podcast, Uncategorized
Click on the image to read the latest TalkingCX Blog Post on AI Driven Content Writing
by graham@customerresults.com | Jun 29, 2023 | Artificial Intelligence, customer experience, CX, CX Applied, TalkingCX podcast, Uncategorized
Click the picture to read this latest TalkingCX blog post on the impact of AI Writing technology
by graham@customerresults.com | Jun 13, 2023 | customer experience, customer journey map, CX, CX Applied, CX Challenges, digital transformation, Uncategorized
The Product Manager function in the organization Typically organizational analysts tend to refer to challenges from the function or role. We have found it more impactful and helpful to think about it from the point of view of the person (not least because the CX...
by graham@customerresults.com | Nov 9, 2022 | customer experience, CX, CX Applied, Education, USF
Today I am honored to be appointed as a member of the University Of South Florida Muma College of Business Advisory Panel for their Customer Experience Certificate Program. As one of the larger US public universities, with over 50,000 enrollees, USF is one of a...
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