by graham@customerresults.com | Oct 29, 2022 | customer experience, CX, CX Applied, TalkingCX podcast, Uncategorized
And on to part 2 of Nicollette’s discussion of the unique world of CX Benelux style. Click on the picture to access the recording
by graham@customerresults.com | May 3, 2021 | AlternaCX, Banking & Financial Services, customer experience, CX, CX Applied, CX Listening, cx metrics
AlternaCX, Graham Clark of Customer Results and Michelle Spraul of Delta Swan discuss XM in the pivot to the year of hope for banking and financial services. 2021 has become a year of hope and recovery. Over the past year, we’ve all witnessed how customer expectations...
by graham@customerresults.com | May 3, 2021 | customer experience, CX, CX Applied, Digital Customer Experience Transformation, Partners
Customer Results and AlternaCX are proud to announce a new partnership as we enter the next wave of CX, EX and XM in 2021. Graham Clark, Founder of Customer Results said “While the CX Management and Experience Management platform industry continues to be...
by graham@customerresults.com | Mar 13, 2021 | COVID-19, customer experience, customer journey map, CX, CX Applied, CX Challenges, CX Listening, CX PDFs, CX ROI, CX Science, CX Science PDFs, Journey Mapping, VoA, vob, voc
Our 3rd annual CX Challenges Report in 2021 this year of COVID hope and recovery The discipline of CX comprises the approaches, frameworks, methods, techniques and tools of delivering attention getting and loyalty building and maintaining ‘Digital First But Not...
by graham@customerresults.com | Dec 21, 2020 | customer experience, CX, CX Applied, Digital Customer Experience Transformation, Partners
What an honor! Engati nominated me to #58 on their list of 200 global CX thought leaders to watch in 2021. A list that includes CX royalty like Jeanne Bliss, Colin Shaw and Shep Hyken. A beautiful way to close out 2020 Here’s to more adventures in the...
by graham@customerresults.com | Oct 26, 2020 | COVID-19, CX, CX Applied, CX PDFs, CX ROI, CX Science, CX Science PDFs, CX Transformation, digital transformation, VoA, vob, voc
What is the most important thing to do to be a customer centric, customer obsessed, high performing organization (or an employee centric one)? Simple: Listen to your Customers (and Employees), understand what they are telling you and act on it to continuously improve....
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