Because Results Matter
6 reasons SAP’s acquisition of Qualtrics confirms “the CX Revolution” as the new “Quality Movement”

6 reasons SAP’s acquisition of Qualtrics confirms “the CX Revolution” as the new “Quality Movement”

by | Nov 12, 2018 | customer experience, customer journey map, customer persona, cx metrics, CX Science

  For years now I have been saying that the best way to consider the rise of CX is to think about the Quality Movement of the 80’s and 90’s CX is a discipline that is applied everywhere to make businesses more successful (as is Quality) CX is a discipline...