by graham@customerresults.com | May 7, 2020 | COVID-19, CX, CX Applied, CX PDFs, CX ROI, CX Science PDFs
Companies do not invest in CX because it is fun, they don’t invest in it because the techniques are interesting or thought provoking or produce beautiful models. Companies invest in CX because it delivers business outcomes. And that means applying CX techniques...
by graham@customerresults.com | Mar 23, 2020 | COVID-19, CX, CX PDFs, CX ROI, CX Science PDFs
Whether this crisis lasts 4 weeks, 4 months or 4 years COVID-19 (also known as “the Coronavirus”) is changing everything Since March 1st, 2020 we have participated in 10 CX team client discussing challenges and actions and distilled those into 10 challenges and 10...
by graham@customerresults.com | Mar 18, 2020 | COVID-19, customer experience, customer journey map, customer persona, CX, CX Business Case, CX Listening, cx metrics, CX ROI, CX Transformation
This discussion is part of a forum at CXPA.org .. click here to see the CX community responses, So I was in a (virtual) meeting with a client this morning talking about CX all up, Experience Improvement, Measurement, Governance, Strategy, Operating Models, Experience...
by graham@customerresults.com | Feb 26, 2020 | CX, CX Business Case, cx metrics, CX ROI
Click here to register Business executives and CX leaders the world over tell us that one of their greatest customer experience-related challenges is proving ROI for their CX investments. So, chances are that your business has this challenge, too. Yet the ability to...
by graham@customerresults.com | Feb 12, 2020 | customer experience, Customer First Culture & Mindset, CX, CX ROI, Uncategorized
On Feb 11th 2020 Forrester broadcast a webinar on the importance of CX ROI, its impact and how to calculate it. One of the top 3 CX Challenges in our recent 2020 CX Challenges Survey report (click here to get that report) If you want a masterclass in CX ROI watch...
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