by graham@customerresults.com | Mar 23, 2020 | COVID-19, CX, CX PDFs, CX ROI, CX Science PDFs
Whether this crisis lasts 4 weeks, 4 months or 4 years COVID-19 (also known as “the Coronavirus”) is changing everything Since March 1st, 2020 we have participated in 10 CX team client discussing challenges and actions and distilled those into 10 challenges and 10...
by graham@customerresults.com | Mar 18, 2020 | CX PDFs, CX Science PDFs
Companies are realizing the critical need to develop a digital workforce. But 70% of all digital initiatives do not reach their goals. Unlike 20 years ago at the birth of digital, today success is not really about the technology. The technology mostly works. ...
by graham@customerresults.com | Feb 3, 2020 | CX PDFs, CX Science PDFs
The discipline of CX comprises the approaches, frameworks, methods, techniques and tools of delivering attention getting and loyalty building and maintaining ‘Digital First But Not Digital Only Multichannel Digital Experiences’. 18 years into the modern...
by graham@customerresults.com | Dec 31, 2019 | CX PDFs, CX Science PDFs
With ever more pressure on Customer Experience (CX) professionals to deliver measurable, predictable business results at scale one of the most important success factors is the CX technology you use, a subset of your enterprise technology architecture often referred to...
by graham@customerresults.com | Dec 12, 2019 | CX PDFs, CX Science PDFs
Customer Results has been helping our clients strategize, design and activate world class experiences for 10 years and our principals have been at the forefront of the Digital Customer revolution for 22 years and delivering technology, process and organizational...
by graham@customerresults.com | Dec 12, 2019 | CX PDFs, CX Science PDFs
Delivering CX ROI and business results requires adding resources to your own CX staff. Whether teams of CX Specialists With Added Tools (CXSWAT), periodic CX Clinics to leverage deep CX experience, CX Audits to check whether you are on path on your projects or...
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