by graham@customerresults.com | Dec 12, 2019 | CX PDFs, CX Science PDFs
CX is the discipline of delivering world class Experiences to Customers, Employees and Partners. Since its inception around 2000 CX has been considered an Art, delivered by scarce and expensive experts using mystical techniques. Today the C Suite of every company...
by graham@customerresults.com | Dec 12, 2019 | CX PDFs, CX Science PDFs
AI research is highly technical and specialized, and is deeply divided into subfields that often fail to communicate with each other. Some of the division is due to social and cultural factors: subfields have grown up around particular institutions and the work of...
by graham@customerresults.com | Dec 12, 2019 | CX PDFs, CX Science PDFs
With technology platforms critical to CX Success and hundreds if not thousands of CX platform solutions in today’s market this straightforward guide helps CX leaders select the right enhancements to your CX Tech Stack especially today’s hot VoC and EFM and CX...
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