Because Results Matter
TalkingCX Posts Latest Podcast “CX Strategy .. It’s Ruff Out There”

TalkingCX Posts Latest Podcast “CX Strategy .. It’s Ruff Out There”

by | Oct 14, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy

In our latest podcast host Robin Miller and guest Graham Clark discuss how CX Strategy underpins and helps deliver Business Strategy and how companies like Chewy.com, Rover.com and Pets.com provide great examples of good and not so good CX Strategy Click here to...
VoC Market Leader Inquba Posts Must See Free Webinar ‘From Customer Journey Mapping To Journey Orchestration”

VoC Market Leader Inquba Posts Must See Free Webinar ‘From Customer Journey Mapping To Journey Orchestration”

by | Apr 16, 2019 | customer experience, customer journey map, cx metrics, CX Science, Digital Customer Experience Transformation, digital experience, digital transformation, VoA, vob, voc

If you don’t know why Gartner ranks our partner Inquba in the top tier of Customer Experience Measurement and Voice of the Customer platforms you should watch this webinar that describes the fundamental philosophical underpinning of their belief that all CX...
Download Free CX Science Intro (Published By Customer Results .. Finally!)

Download Free CX Science Intro (Published By Customer Results .. Finally!)

by | Feb 22, 2019 | customer experience, customer journey map, cx metrics, CX Science, Digital Customer Experience Transformation, digital transformation, roboadvisors, VoA, vob, voc

Well (finally I hear you say) we published our CX Science Intro.   Click to download CX as the discipline of creating world class Digital First But Not Digital Only Multichannel Experiences for today’s valuable customer has been a Black Art since its launch...
6 reasons SAP’s acquisition of Qualtrics confirms “the CX Revolution” as the new “Quality Movement”

6 reasons SAP’s acquisition of Qualtrics confirms “the CX Revolution” as the new “Quality Movement”

by | Nov 12, 2018 | customer experience, customer journey map, customer persona, cx metrics, CX Science

  For years now I have been saying that the best way to consider the rise of CX is to think about the Quality Movement of the 80’s and 90’s CX is a discipline that is applied everywhere to make businesses more successful (as is Quality) CX is a discipline...