by graham@customerresults.com | Mar 11, 2020 | COVID-19, customer experience, CX, CX Business Case, CX Strategy, Uncategorized
I have written and deleted this blog post 4 times over the past few days thinking that I don’t want to be accused of trying to capitalize on Coronavirus / COVID-19. But it has come up in a bunch of calls and is worth calling out that truly great, deep and sustainable...
by graham@customerresults.com | Feb 6, 2020 | CX Strategy, Design, Digital Customer Experience Transformation, Digital First But Not Digital Only Multichannel, Uncategorized
So we all know what “Monday morning quarterbacking” is worth but as the Democratic Caucus continues to struggle for a final outcome it provides a perfect example of what we mean by “Digital First But Not Digital Only Multichannel Experiences”...
by graham@customerresults.com | Dec 11, 2019 | customer experience, CX, cx metrics, CX Strategy, Digital Customer Experience Transformation, Uncategorized
On November 14th, 2019 Graham Clark hosted a webinar with Michael Hinshaw of McorpCX discussing how critical a focus on rapidly evolving CX technologies is to capturing ROI from growing CX investments. Click here to view the webinar recording. You can click on the...
by graham@customerresults.com | Nov 27, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy
In TalkingCX’s latest podcast host Robin Miller and guest Graham Clark discuss the importance of Customer Understanding to ensure the experiences you design and deliver meet your Customer needs. In addition to the importance of Aluminum and Aluminium Robin and ...
by graham@customerresults.com | Oct 14, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy
In our latest podcast host Robin Miller and guest Graham Clark discuss how CX Strategy underpins and helps deliver Business Strategy and how companies like Chewy.com, Rover.com and Pets.com provide great examples of good and not so good CX Strategy Click here to...
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