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Gestalt Exec Survey Results: Building an engaged, high performing, digitally savvy workforce

Gestalt Exec Survey Results: Building an engaged, high performing, digitally savvy workforce

by | Apr 30, 2020 | CX, CX PDFs, CX Science PDFs, Digital Culture, Digital Customer Experience Transformation, digital transformation, Digital Way Of Working

Working digitally and virtually isn’t necessarily harder than traditional working models (ask any 21 year old), it just requires different practices and skills. The current crisis, which is making almost the entire workforce work remotely, provides a compelling and...
Gestalt exec leadership webinar: Building an engaged, high performance, digitally savvy virtual workforce

Gestalt exec leadership webinar: Building an engaged, high performance, digitally savvy virtual workforce

by | Apr 28, 2020 | CX, Digital Culture, digital transformation, Digital Way Of Working, Partners

Click here to access the recording Working digitally and virtually isn’t necessarily harder than traditional working models (ask any 21 year old), it just requires different practices and skills. The current crisis, which is making almost the entire workforce work...
The One CX Thing To Focus On During COVID-19 – Listening To Your Customers

The One CX Thing To Focus On During COVID-19 – Listening To Your Customers

by | Mar 18, 2020 | COVID-19, customer experience, customer journey map, customer persona, CX, CX Business Case, CX Listening, cx metrics, CX ROI, CX Transformation

This discussion is part of a forum at CXPA.org .. click here to see the CX community responses,  So I was in a (virtual) meeting with a client this morning talking about CX all up, Experience Improvement, Measurement, Governance, Strategy, Operating Models, Experience...