by graham@customerresults.com | Mar 11, 2020 | COVID-19, customer experience, CX, CX Business Case, CX Strategy, Uncategorized
I have written and deleted this blog post 4 times over the past few days thinking that I don’t want to be accused of trying to capitalize on Coronavirus / COVID-19. But it has come up in a bunch of calls and is worth calling out that truly great, deep and sustainable...
by graham@customerresults.com | Feb 26, 2020 | CX, CX Business Case, cx metrics, CX ROI
Click here to register Business executives and CX leaders the world over tell us that one of their greatest customer experience-related challenges is proving ROI for their CX investments. So, chances are that your business has this challenge, too. Yet the ability to...
by graham@customerresults.com | Feb 12, 2020 | customer experience, Customer First Culture & Mindset, CX, CX ROI, Uncategorized
On Feb 11th 2020 Forrester broadcast a webinar on the importance of CX ROI, its impact and how to calculate it. One of the top 3 CX Challenges in our recent 2020 CX Challenges Survey report (click here to get that report) If you want a masterclass in CX ROI watch...
by graham@customerresults.com | Dec 11, 2019 | customer experience, CX, cx metrics, CX Strategy, Digital Customer Experience Transformation, Uncategorized
On November 14th, 2019 Graham Clark hosted a webinar with Michael Hinshaw of McorpCX discussing how critical a focus on rapidly evolving CX technologies is to capturing ROI from growing CX investments. Click here to view the webinar recording. You can click on the...
by graham@customerresults.com | Nov 25, 2019 | customer experience, CX, cx metrics, CX Program Office, CX Transformation
It’s always nice as the year draws to a close to think about what is changing in CX as we move from year to year. In 2019 CX (and EX which is encompassed by the fast emerging AX = Audience Experience term) has continued to rise in importance as a key business outcome...
by graham@customerresults.com | Oct 14, 2019 | customer experience, customer persona, CX, cx metrics, CX Science, CX Training, Digital Customer Experience Transformation, digital experience, digital transformation, Journey Mapping, Uncategorized
After 10+ years of delivering CX training for some of the world’s leading Service Providers including Systems Integrators, Consultants, Agencies and BPO’s Customer Results and our partners bring our CX Training by the World’s Best CX Practitioners...
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