by graham@customerresults.com | Feb 6, 2020 | CX Strategy, Design, Digital Customer Experience Transformation, Digital First But Not Digital Only Multichannel, Uncategorized
So we all know what “Monday morning quarterbacking” is worth but as the Democratic Caucus continues to struggle for a final outcome it provides a perfect example of what we mean by “Digital First But Not Digital Only Multichannel Experiences”...
by graham@customerresults.com | Jun 14, 2018 | customer experience, customer journey map, customer persona, Design, Digital Customer Experience Transformation, digital transformation, vob, voc
[cherry_row] [cherry_col size_md=”6″] FOR TODAY’S CXSWAT PROFESSIONAL (CX SPECIALISTS WITH ADDED TOOLS) SERVING TODAY’S ‘DIGITAL FIRST BUT NOT DIGITAL ONLY MULTICHANNEL CUSTOMER’ YESTERDAYS CX APPROACHES & TOOLS ARE INADEQUATE...
Because Results Matter
Recent Comments