Because Results Matter
If extreme Promotion is Advocacy what do you call an extreme Detractor .. a Protestor ? a Militant ?

If extreme Promotion is Advocacy what do you call an extreme Detractor .. a Protestor ? a Militant ?

by | May 10, 2022 | customer experience, customer persona, CX, CX Business Case, cx metrics, CX ROI, Digital Customer Experience Transformation, Digital First But Not Digital Only Multichannel, VoA, voc

We have been working with a client that has been measuring customer satisfaction and relationship perceptions for 8 years. They recognize that NPS as a “score’ does not really help with driving specific actions but it is highly informative and most importantly...
Engati Recognizes Customer Results Founder & Leader Graham Clark as #58 in CX Thought Leaders To Watch in 2021

Engati Recognizes Customer Results Founder & Leader Graham Clark as #58 in CX Thought Leaders To Watch in 2021

by | Dec 21, 2020 | customer experience, CX, CX Applied, Digital Customer Experience Transformation, Partners

What an honor! Engati nominated me to #58 on their list of 200 global CX thought leaders to watch in 2021. A list that includes CX royalty like Jeanne Bliss, Colin Shaw and Shep Hyken. A beautiful way to close out 2020 Here’s to more adventures in the...
Gestalt Exec Survey Results: Building an engaged, high performing, digitally savvy workforce

Gestalt Exec Survey Results: Building an engaged, high performing, digitally savvy workforce

by | Apr 30, 2020 | CX, CX PDFs, CX Science PDFs, Digital Culture, Digital Customer Experience Transformation, digital transformation, Digital Way Of Working

Working digitally and virtually isn’t necessarily harder than traditional working models (ask any 21 year old), it just requires different practices and skills. The current crisis, which is making almost the entire workforce work remotely, provides a compelling and...
Click To View The Recording of Customer Results Founder Graham Clark On McorpCX Webinar ‘Boost Your CX ROI With CX Tech in 2020’

Click To View The Recording of Customer Results Founder Graham Clark On McorpCX Webinar ‘Boost Your CX ROI With CX Tech in 2020’

by | Dec 11, 2019 | customer experience, CX, cx metrics, CX Strategy, Digital Customer Experience Transformation, Uncategorized

On November 14th, 2019 Graham Clark hosted a webinar with Michael Hinshaw of McorpCX discussing how critical a focus on rapidly evolving CX technologies is to capturing ROI from growing CX investments. Click here to view the webinar recording.  You can click on the...