by graham@customerresults.com | Mar 20, 2019 | Digital Customer Experience Transformation
We hear a constant drumbeat of folks asking for guidance on how to calculate CX Investment ROI. Our fellow CX revolutionaries and friends and industry Customer Journey Analytics leaders Pointillist published a great guide you might like on Calculating the ROI of CX. ...
by graham@customerresults.com | Feb 22, 2019 | customer experience, customer journey map, cx metrics, CX Science, Digital Customer Experience Transformation, digital transformation, roboadvisors, VoA, vob, voc
Well (finally I hear you say) we published our CX Science Intro. Click to download CX as the discipline of creating world class Digital First But Not Digital Only Multichannel Experiences for today’s valuable customer has been a Black Art since its launch...
by graham@customerresults.com | Feb 12, 2019 | Digital Customer Experience Transformation
Based upon over 3 years work with specific clients and 18 years experience leading the CX revolution across Financial Services, Insurance, Retail, Technology, Media & Entertainment and Telecommunications and B2C, B2B and B2B2C models McorpCX just published...
by graham@customerresults.com | Jan 24, 2019 | Digital Customer Experience Transformation
It was great to be back at CCW for the first time since 2011. Many of the same faces, some new, many of the same challenges, some new. The ‘all you can eat buffet’ does not mean you should eat all you can eat (especially those little chocolate cream cones). There...
by graham@customerresults.com | Nov 6, 2018 | Artificial Intelligence, customer experience, customer journey map, customer persona, CX Science, Digital Customer Experience Transformation, digital transformation
On Sept 20th 2018 Graham Clark Was Featured in a Webinar With Trent Rossini, COO of inQuba to review how CX Science is applied to Retaining Customers in Financial Services including Insurance using inQubas market leading Customer Management platform Click here to view...
by graham@customerresults.com | Nov 6, 2018 | customer experience, customer journey map, customer persona, CX Science, Digital Customer Experience Transformation, digital transformation
Our fearless leader Graham Clark participated in a webinar with Michael Hinshaw one of worlds most recognized global CX experts. Yet another example of the CX Science concept in action. Click here to get access to the webinar A major obstacle in moving business...
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