Because Results Matter
IS YOUR CX TEAM READY FOR THE 3rd WAVE OF CUSTOMER EXPERIENCE (CX)

IS YOUR CX TEAM READY FOR THE 3rd WAVE OF CUSTOMER EXPERIENCE (CX)

by | Jun 14, 2018 | customer experience, customer journey map, customer persona, Design, Digital Customer Experience Transformation, digital transformation, vob, voc

[cherry_row] [cherry_col size_md=”6″] FOR TODAY’S CXSWAT PROFESSIONAL (CX SPECIALISTS WITH ADDED TOOLS) SERVING TODAY’S ‘DIGITAL FIRST BUT NOT DIGITAL ONLY MULTICHANNEL CUSTOMER’ YESTERDAYS CX APPROACHES & TOOLS ARE INADEQUATE...
Quote of this week – Is Customer Experience driving your Operating Model or is your Operating Model driving your Customer Experience?

Quote of this week – Is Customer Experience driving your Operating Model or is your Operating Model driving your Customer Experience?

by | Mar 13, 2018 | customer experience, customer journey map, customer persona, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation

“Despite the challenges we have experienced meeting our growth goals we have a customer intimacy program that is very successful, by continuing to do mostly the same things we always have in the same way we have our customers automatically self-select to those we are...