by graham@customerresults.com | Oct 14, 2019 | customer experience, customer persona, CX, cx metrics, CX Science, CX Training, Digital Customer Experience Transformation, digital experience, digital transformation, Journey Mapping, Uncategorized
After 10+ years of delivering CX training for some of the world’s leading Service Providers including Systems Integrators, Consultants, Agencies and BPO’s Customer Results and our partners bring our CX Training by the World’s Best CX Practitioners...
by graham@customerresults.com | Sep 19, 2019 | customer experience, customer journey map, CX Science, digital experience, McorpCX, Multichannel Experiences
Our partner McorpCX conducted a great webinar discussing how to ensure your journey maps deliver real experiences. Click here to listen
by graham@customerresults.com | Apr 16, 2019 | customer experience, customer journey map, cx metrics, CX Science, Digital Customer Experience Transformation, digital experience, digital transformation, VoA, vob, voc
If you don’t know why Gartner ranks our partner Inquba in the top tier of Customer Experience Measurement and Voice of the Customer platforms you should watch this webinar that describes the fundamental philosophical underpinning of their belief that all CX...
by graham@customerresults.com | Sep 13, 2018 | customer experience, customer journey map, customer persona, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation, KYC, VoA, voc
Yesterday my Customer Experience world got shaken again when I walked into a McDonalds on my 5 hour drive in rural Alabama / Georgia / South Carolina, USA and was faced with this machine. Not downtown NYC or Atlanta or San Fran but the middle of nowhere. The new...
by graham@customerresults.com | Sep 5, 2018 | Artificial Intelligence, customer experience, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation, VoA, vob, voc
No-one argues about the importance of Customer Experience (CX) in gaining competitive advantage in every industry in every market. The leaders in CX are increasingly creating tightly bound (and wound!) operating models where Customer Experience Specialist continuously...
by graham@customerresults.com | Aug 3, 2018 | customer experience, Digital Customer Experience Transformation, Digital Disruptoion, digital experience, digital transformation
Customer Results today says a huge thank you to all our partners as we continue to drive our own ecosystem CX revolution. Comparing H1 2018 to H1 2017 Sales were 242% and Revenues were 154% We are proud to be at the heart of such a well regarded SWAT team (CX...
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