by graham@customerresults.com | Jun 13, 2023 | customer experience, customer journey map, CX, CX Applied, CX Challenges, digital transformation, Uncategorized
The Product Manager function in the organization Typically organizational analysts tend to refer to challenges from the function or role. We have found it more impactful and helpful to think about it from the point of view of the person (not least because the CX...
by graham@customerresults.com | Oct 26, 2020 | COVID-19, CX, CX Applied, CX PDFs, CX ROI, CX Science, CX Science PDFs, CX Transformation, digital transformation, VoA, vob, voc
What is the most important thing to do to be a customer centric, customer obsessed, high performing organization (or an employee centric one)? Simple: Listen to your Customers (and Employees), understand what they are telling you and act on it to continuously improve....
by graham@customerresults.com | Apr 30, 2020 | CX, CX PDFs, CX Science PDFs, Digital Culture, Digital Customer Experience Transformation, digital transformation, Digital Way Of Working
Working digitally and virtually isn’t necessarily harder than traditional working models (ask any 21 year old), it just requires different practices and skills. The current crisis, which is making almost the entire workforce work remotely, provides a compelling and...
by graham@customerresults.com | Apr 28, 2020 | CX, Digital Culture, digital transformation, Digital Way Of Working, Partners
Click here to access the recording Working digitally and virtually isn’t necessarily harder than traditional working models (ask any 21 year old), it just requires different practices and skills. The current crisis, which is making almost the entire workforce work...
by graham@customerresults.com | Mar 18, 2020 | COVID-19, customer experience, Customer First Culture & Mindset, digital transformation
As we hunker down and take admirable precautions globally in response to the threat of COVID-19 sometimes it pays to look back in history. Open declaration of personal beliefs and principles: No matter how bad this gets I believe this will pass. When it does the...
by graham@customerresults.com | Nov 27, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy
In TalkingCX’s latest podcast host Robin Miller and guest Graham Clark discuss the importance of Customer Understanding to ensure the experiences you design and deliver meet your Customer needs. In addition to the importance of Aluminum and Aluminium Robin and ...
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