by graham@customerresults.com | Oct 14, 2019 | customer experience, customer persona, CX, cx metrics, CX Science, CX Training, Digital Customer Experience Transformation, digital experience, digital transformation, Journey Mapping, Uncategorized
After 10+ years of delivering CX training for some of the world’s leading Service Providers including Systems Integrators, Consultants, Agencies and BPO’s Customer Results and our partners bring our CX Training by the World’s Best CX Practitioners...
by graham@customerresults.com | Oct 14, 2019 | customer experience, customer journey map, customer persona, cx metrics, CX Science, CX Strategy, Digital Customer Experience Transformation, digital transformation, goto market strategy
In our latest podcast host Robin Miller and guest Graham Clark discuss how CX Strategy underpins and helps deliver Business Strategy and how companies like Chewy.com, Rover.com and Pets.com provide great examples of good and not so good CX Strategy Click here to...
by graham@customerresults.com | Apr 16, 2019 | customer experience, customer journey map, cx metrics, CX Science, Digital Customer Experience Transformation, digital experience, digital transformation, VoA, vob, voc
If you don’t know why Gartner ranks our partner Inquba in the top tier of Customer Experience Measurement and Voice of the Customer platforms you should watch this webinar that describes the fundamental philosophical underpinning of their belief that all CX...
by graham@customerresults.com | Feb 22, 2019 | customer experience, customer journey map, cx metrics, CX Science, Digital Customer Experience Transformation, digital transformation, roboadvisors, VoA, vob, voc
Well (finally I hear you say) we published our CX Science Intro. Click to download CX as the discipline of creating world class Digital First But Not Digital Only Multichannel Experiences for today’s valuable customer has been a Black Art since its launch...
by graham@customerresults.com | Nov 6, 2018 | Artificial Intelligence, customer experience, customer journey map, customer persona, CX Science, Digital Customer Experience Transformation, digital transformation
On Sept 20th 2018 Graham Clark Was Featured in a Webinar With Trent Rossini, COO of inQuba to review how CX Science is applied to Retaining Customers in Financial Services including Insurance using inQubas market leading Customer Management platform Click here to view...
by graham@customerresults.com | Nov 6, 2018 | customer experience, customer journey map, customer persona, CX Science, Digital Customer Experience Transformation, digital transformation
Our fearless leader Graham Clark participated in a webinar with Michael Hinshaw one of worlds most recognized global CX experts. Yet another example of the CX Science concept in action. Click here to get access to the webinar A major obstacle in moving business...
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