by graham@customerresults.com | Feb 22, 2019 | customer experience, customer journey map, cx metrics, CX Science, Digital Customer Experience Transformation, digital transformation, roboadvisors, VoA, vob, voc
Well (finally I hear you say) we published our CX Science Intro. Click to download CX as the discipline of creating world class Digital First But Not Digital Only Multichannel Experiences for today’s valuable customer has been a Black Art since its launch...
by graham@customerresults.com | Dec 20, 2016 | 2017, customer experience, Digital Disruptoion, digital experience, digital transformation, roboadvisors
The Digital Revolution continues to accelerate. New Digital Operating Models (DOM’s) leveraging the latest in Digital Experience, Data & Analytics, Digital Integration and Infrastructure are evolving rapidly. IOT/IOE, Virtual & Augmented Reality, API...
by graham@customerresults.com | Nov 2, 2016 | digital banking, digital experience, digital transformation, roboadvisors
So for those who think they are at the high end of the job market and therefore safe from the effects of Digital Transformation here is a quote embedded in an article in the Economist Oct 29th – Nov 4th – Too Squid To Fail. “At Goldman the number of people...
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