by graham@customerresults.com | Apr 29, 2022 | customer experience, CX, CXPA, TalkingCX podcast
The TalkingCX 2023 podcast Journey continues featuring CX perspectives from around the world. Here we hear Georges Essama form Cameroon Telecommunications give his unique journey. Click on the picture to access the podcast
by graham@customerresults.com | Feb 12, 2022 | customer experience, CX, TalkingCX podcast, Uncategorized
The TalkingCX podcast series continues its global travels today featuring part 1 of our conversation with Nicolette Wuring, a European and Global CX leader. Click on the picture to here Nicollette’s unique and often hilarious 30 year CX journey and unique...
by graham@customerresults.com | Jun 14, 2021 | TalkingCX podcast, Uncategorized
Click the picture to listen to the podcast As you may remember “Good Enough Customer Understanding” is one of the top 2 in our 2021 CX challenges Survey. Robin Miller, host of TalkingCX podcast series chatted with Graham Clark of Customer Results...
by graham@customerresults.com | Jan 9, 2020 | TalkingCX podcast
Customer Experience Design is how you realize your Customer Journey Map interactions against your Business Operating Model people, processes, organizations, technologies, data, products, services and partners. Graham and Robin continue their mortgage application...
by graham@customerresults.com | Jan 9, 2020 | TalkingCX podcast
Your Customer Experiences (CX) are delivered by the interaction channels, people, processes, technology, data, products, services and partners that make up your Business Operating Model (BoM). BoM’s have been around for a while and Graham and Robin discuss how...
by graham@customerresults.com | Dec 22, 2019 | TalkingCX podcast
Graham and Robin explore the impact of both good and not so good CX strategies on pet parents and their floofy companions. Find out which CX strategies have led to pawsitive results and why. First Name Last Name Email Company...
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